Contact/FAQ

Frequently Asked Questions
Contact

Frequently Asked Questions

About Visiting the Emergency Department

Q1.I don't have an appointment. What should I do if I want to be seen today?: Please contact us as follows: （By phone） 03-5273-7711: Tell the operator, “I want to be seen today.” They will connect you to the appropriate department. Please describe your symptoms.
（If visiting directly） Inform staff at the 1st floor General Information Desk or Emergency Department staff that you wish to be seen today.　However, please note that you may not be able to be seen depending on the situation of other patients. Additionally, we may recommend visiting another hospital based on your language needs or the urgency of your condition. Waiting times may occur depending on your symptoms and the situation of other patients. We appreciate your understanding in advance.

Q2.Which departments can I see in the emergency department?: Internal medicine and surgical specialists take turns providing emergency outpatient care. Please note that our hospital does not have a pediatric department.

Q3.How many days' worth of medication can I get?: As a general rule, the emergency department does not provide routine prescriptions. We only prescribe enough medication to last until regular weekday clinic hours begin.

Q4.Can I get tests done?: We will perform necessary tests based on the results of your examination. However, please understand that some tests may not be available depending on the time of day.

About Scheduled Appointments

Q5.Is a referral letter required?: Except in emergencies, please make an appointment and bring a referral letter from another medical institution when visiting. For patients visiting without a referral letter from another medical institution during regular hours, the following non-insured treatment fees will apply for the initial visit:
Medical: Initial visit selection treatment fee: ¥7,000 （tax included）
Dentistry: Initial Visit Designated Treatment Fee: ¥5,000 （tax included）
However, this does not apply if you visit without a referral from another insurance-covered medical institution due to an emergency or other unavoidable circ.

Q6.How do I make an appointment?

Please call the Appointment Center or contact a medical coordinator.

Appointment Center／Telephone Number:03-5285-8811（Japanese only）

medical coordinator／MAIL:ok_ihc_support@tmhp.jp

Q6.What are the clinic hours?: Outpatient hours are weekdays from 9:00 AM to 5:00 PM. Outpatient days and hours vary by department. Please ask staff for details.

Q7.When can I change my appointment?: Same-day appointments are not available. For next-day outpatient appointments, please make or change your appointment by 2:00 PM the previous day.

Q8.Where should I contact for same-day cancellations?: For changes to medical appointments or test appointments on the day of your scheduled visit, please contact the outpatient department of the specialty you have an appointment with.
［Main］Telephone Number:03-5273-7711

On the Day of Your Appointment

Q9.What should I bring on the day of my appointment?: My Number Card （Health Insurance Card）, ID （we may verify your Residence Card, passport, etc.）, mask, cash or credit card. If you have, please bring the following: Medical Information Referral Letter (referral letter), Medication Record Book.
Returning patients: Please also bring your patient card.

Q10.I made an appointment for my first visit. Which counter should I go to first?: Please proceed to the First Visit Reception Desk （Counter 1） on the 1st floor.

Q11.I received a prescription. What should I do next?: Due to the separation of medical and pharmaceutical services, we generally provide prescriptions for dispensing at external pharmacies. Please take your prescription to your regular pharmacy or a dispensing pharmacy.

Medical Expenses

Q12.I am not enrolled in Japan's public health insurance. How much will medical expenses cost?: For patients without valid Japanese public health insurance, we charge 10 yen per point based on the Japanese medical fee schedule. Please inquire with our staff for an estimated total.

Q13.Can I use travel insurance?: In principle, you must pay the full amount to our hospital first, then file a claim with your insurance company yourself. Please inquire with our staff for details.

Q14.If medical costs become too high, I may not be able to pay.: As this relates to treatment plans including tests, please inform your doctor or nurse. We can also discuss options like installment payments at checkout.

Q15.For example, how much would the medical costs be?: Actual costs vary depending on the treatment provided, but examples are as follows:
（1）For a visit with cold symptoms （Weekday daytime hours）
Consultation fee, test fee （COVID-19/influenza virus test）, prescription fee
＝30% copay: 2,420 yen　100% copay: 8,080 yen
（2）For gastroenteritis （after-hours）
Consultation fee, IV drip, test fee （blood test）, prescription fee （antiemetic, intestinal regulator for 3 days）
＝30% copay: 5,500 yen　100% copay: 18,330 yen
（3）Transported by ambulance after falling and hitting head （late night）
Consultation fee, CT scan
＝30% copay: 10,920 yen　100% copay: 36,410 yen
（4）Hospitalized late at night for acute alcohol poisoning and discharged the next day
Basic hospitalization fee, IV drip, test fee （blood test）
＝30% copay: ¥38,000　100% copay: ¥125,000　
*If hospitalized in a private room, a private room fee will be added to the above medical costs.

Payment Methods

Q16.Can I use a credit card?

The following payment methods are available:

○Cash
○Credit Cards

○Electronic Money, etc.

○QR Code Payments: Top-ups (deposits) cannot be made at the payment counter.

About Medical Certificates

Q17.I need a medical certificate. How do I request one?: Please bring your identification and apply at the Initial Consultation Desk (No.1) on the 1st floor. If someone other than the patient is handling the request, a letter of authorization is required.

Q18.How long does it take to receive it?: It typically takes 3 to 4 weeks from the date of application. If you have special circumstances, such as needing a certificate for airline travel, please consult with our staff.

Q19.How much does a medical certificate cost?: Link:Medical Certificates and Documentation Issuance Guide | Okubo Hospital | Tokyo Metropolitan Hospital Organization

Multilingual Support

Q20.Are medical interpreters available on-site?: Medical interpreters fluent in English are available during the following hours:
Monday: 8:30 AM to 4:15 PM
Tuesday to Friday: 9:00 AM to 4:45 PM
Please note that even within these hours, availability may not always be guaranteed.

Q21.Which languages are available for video interpretation?: Please refer to this document for supported languages and hours:（Supported Languages（PDF 101.8KB））

Religious Accommodations

Q22.Can I request to be seen only by staff of the same gender?: We cannot provide all services—from reception and examination to testing and billing—exclusively with staff of the same gender.

Q23.There are restrictions on food and medication ingredients.: Please inform the staff of this matter. We will discuss alternative options while considering the patient's requests.

Contact

For inquiries not covered in the "Frequently Asked Questions" please contact us by phone or through the inquiry form.

Main／Telephone Number:03-5273-7711
Contact form